Support

Thanks for attending the Trail Runners Connection! We’re here to make it a great experience for you:-)


Before opening a ticket, please review the following Frequently Asked Questions:


FAQ

I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What’s the deal?

Help! I can’t get the videos to play or they are skipping/playing slowly…

If this doesn't answer your question, please send an email to info@trailrunnersconnection.com! We’ll get back to you as soon as we can. 

This support system is intended to address technical issues and concerns for the Trail Runners Connection online event itself. We are unable to answer any specific Running Expedition related questions through this system.

For any question regarding the event topics we encourage you to participate in the Facebook comments or live chat below each presentation. There you can also post your question for the speaker who is most relevant for the topic.


Thanks and enjoy!

Merlijn Smeele & Team

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