Order confirmation
Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

  • You use Gmail and the email has landed in your ‘Promotions’ tab.
  • The email somehow landed in your Junk or Spam folder.
  • You used a different email address than the one you registered with for the free pass when you placed your order, you’ll likely find it in that inbox.
  • You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending you any email until you mark it as non-spam.

Other questions/suggestions
If you are still unable to find your confirmation email, or if you got other questions or suggestions, please send an email to

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